Official WhatsApp operations
- Cloud API webhook verification and deduplication
- Text, image, document, audio, location and contact ingestion
- Delivery, read and failed status tracking
- Template-aware customer-service window enforcement
Complete customer-service workflow
From first message to confident resolution
Built for official business messaging, governed AI and real support teams.
AI with human control
- Tenant-owned prompts and knowledge bases
- Confidence, sentiment, keyword and turn-limit escalation
- Immediate human takeover and return to AI
- Safe fallback and circuit breaking when AI is unavailable
Commercial SaaS controls
- Owner, administrator, agent and viewer permissions
- Per-tenant usage metering and plan limits
- Encrypted credentials, audit logs and retention settings
- System health and cross-tenant super-admin operations